Records
Commerce
Products you add here can be sent in a conversation, and what people buy comes back as an order — the whole purchase happens in the chat rather than on a website.
On this screen
In the order the tour shows them.
Selling inside the chat
Products you add here can be sent in a conversation, and what people buy comes back as an order — the whole purchase happens in the chat rather than on a website.
Orders and products
Orders is what people bought, across every channel, in one list. Products is what you can send them. Add a product first; an order can only come from something that exists here.
Guides
The longer reads behind this screen.
Common questions
How is a lead created?
Automatically, the first time somebody messages you on any channel. There is no form. A person who writes on two channels is one contact with two channels, so the history stays in one place.
What is the difference between a broadcast and a sequence?
A broadcast sends one message to a list of people at the same moment. A sequence sends a series of messages to one person over days and stops when they reply or buy. Broadcasts announce; sequences follow up.
Can I broadcast on WhatsApp to people who have not messaged me?
Only with an approved template, and only to people who agreed to be messaged. Sending to a list without that consent lowers your number's quality rating, which cuts how many people you can reach.
What is a click-to-chat link for?
It opens a conversation with you already loaded — a pre-filled message on WhatsApp, the Start button on Telegram — so whoever taps it arrives in your inbox having already written. A reference on the link records where they came from.