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Plain-language summaries accompany every section so you know exactly what you are agreeing to. These Terms are governed by Indian law and published by AYDEX Technologies, Kanpur, India.
These Terms govern your use of Zynqly and form a legally binding agreement with AYDEX Technologies (Sole Proprietorship, Kanpur, India). They are governed by the Indian Contract Act, 1872, the IT Act, 2000, and the DPDP Act, 2023. Each section includes a Plain English summary — look for the highlighted callout. These Terms are to be read alongside our Privacy Policy.
Using Zynqly means you agree to these Terms. These Terms are governed by Indian law.
By accessing or using Zynqly ("the Service"), you agree to be legally bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not access or use the Service. These Terms constitute a legally binding agreement between you and AYDEX Technologies (Sole Proprietorship), the owner and operator of Zynqly, with its registered office at Barra, Kanpur, Uttar Pradesh — 208027, India. These Terms are governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023, and the Consumer Protection Act, 2019, as applicable.
Zynqly runs a shared inbox and messaging automation across Instagram, WhatsApp, Messenger and Telegram — all through each platform's official API. We are a computer programming services company registered in Kanpur, India.
Zynqly is a messaging automation platform that provides tools including, but not limited to: a shared team inbox, automated replies to messages and comments, keyword-triggered automations, timed sequences, broadcasts, an optional AI agent answering from a knowledge base you provide, lead capture (email and phone collection), and analytics. It operates across Instagram, WhatsApp, Facebook Messenger and Telegram. Not every capability exists on every channel, because the platforms themselves differ — comments exist on Instagram and Messenger but not on WhatsApp or Telegram, WhatsApp requires pre-approved templates to start a conversation outside its 24-hour window, and Telegram has no such window at all. The Service only offers, on each channel, what that channel's own API permits. The Service is operated by AYDEX Technologies, a sole proprietorship registered under NIC Code 6201 (Computer Programming Activities) with its principal place of business in Kanpur, Uttar Pradesh, India. The Service integrates with each platform exclusively through its official API — the Meta Graph API for Instagram, the WhatsApp Business Cloud API, the Messenger Platform, and the Telegram Bot API — and is designed for legitimate business use in compliance with each platform's policies. We do not support or guarantee compatibility with unofficial tools, session-based bridges, or anything that automates a personal app.
You must be 18+ and using this for legitimate business purposes. Minors are not permitted to use the Service.
You must be at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872 to use the Service. By registering, you represent and warrant that: (a) You are at least 18 years old; (b) You have the legal authority to enter into these Terms on your own behalf or on behalf of your organisation; (c) You are using the Service for legitimate business or professional purposes only; (d) All registration information you provide is accurate and complete. If you are registering on behalf of a business entity, you represent that you are authorised to bind that entity to these Terms. The Service is not available to individuals under 18 years of age. Accounts found to belong to minors will be terminated immediately.
Keep your credentials safe. Notify us immediately at support@zynqly.com if your account is compromised. You are responsible for all activity on your account.
When you create an account on Zynqly, you are responsible for: (a) Maintaining the confidentiality of your login credentials; (b) All activity that occurs under your account, whether or not authorised by you; (c) Notifying us immediately of any unauthorised access or security breach at support@zynqly.com. You agree to use a strong, unique password and not to share your credentials with any third party. AYDEX Technologies will not be held liable for any loss or damage arising from your failure to maintain account security. We reserve the right to suspend or terminate your account without notice if we reasonably believe your account security has been compromised or if you have violated these Terms.
You must follow the rules of every platform you connect. If an account or number of yours gets restricted for violating them, that is your responsibility — not ours. WhatsApp message charges are billed to you by Meta directly.
Your use of Zynqly must comply, at all times, with the terms of every platform you connect it to: Instagram's Terms of Use and Meta's Platform Policy, the WhatsApp Business Messaging Policy, Facebook's Pages Terms, and Telegram's Bot Terms. You acknowledge that: (a) Zynqly operates exclusively via each platform's official API — the Meta Graph API, the WhatsApp Business Cloud API, the Messenger Platform and the Telegram Bot API. We do not use unofficial, scraping, session-based or bot-bridge access methods on any channel; (b) Any violation of those policies — including sending spam, running prohibited promotions, or messaging people who have not opted in — may result in restriction or suspension of your account, Page or phone number by the platform. AYDEX Technologies bears no liability for such consequences; (c) You are solely responsible for the content of messages, replies, and workflows you configure in Zynqly, including any generated by the AI agent using the knowledge base you supply; (d) You agree not to use the Service to send unsolicited commercial messages, harass anyone, or violate any platform's community guidelines. WhatsApp's rules are the strictest of the four: business-initiated messages outside its 24-hour window require pre-approved templates and prior opt-in, and repeated user blocks or reports can lower your number's quality rating or have it restricted by Meta; (e) WhatsApp conversation charges are set and billed by Meta directly to your WhatsApp Business account. Your Zynqly subscription covers the software only and does not include those charges; (f) Any platform may change its API or policies at any time, which may affect Service functionality on that channel. We will make reasonable efforts to adapt but cannot guarantee uninterrupted access.
Don't spam, impersonate, hack, scrape, or break any law — Indian or otherwise. Violations will result in immediate account termination.
You may not use the Service to: (a) Send unsolicited commercial messages, bulk spam, or phishing communications; (b) Impersonate any person, brand, or entity, or misrepresent your affiliation with any organisation; (c) Upload, transmit, or distribute malicious code, viruses, or any software designed to disrupt or harm; (d) Attempt to gain unauthorised access to any system, network, or account; (e) Violate any applicable Indian law, including the IT Act, 2000, the DPDP Act, 2023, the Indian Penal Code, or any other local, state, or central law; (f) Collect, harvest, or process the personal data of people who contact you on any connected platform without their informed consent; (g) Use the Service for any unlawful, defamatory, obscene, or fraudulent purpose; (h) Circumvent, disable, or interfere with any security or access control feature of the Service; (i) Resell, sublicense, or commercially exploit the Service without written authorisation from AYDEX Technologies; (j) Use automated tools to scrape data from Zynqly's platform in violation of these Terms. Violations may result in immediate account suspension and may be reported to relevant Indian law enforcement authorities under the IT Act, 2000.
Payments are processed by Razorpay in INR, USD, EUR or GBP depending on where you are. Subscriptions auto-renew. There is a 7-day refund window on a first payment — see the Refunds & Cancellation policy. We give 30 days' notice before price changes.
Zynqly offers subscription plans billed on a monthly or annual basis. Payments are processed by Razorpay, a payment gateway licensed by the Reserve Bank of India. Currency: prices are shown and charged in INR, USD, EUR or GBP, selected from your location and overridable by you before you subscribe. Indian Rupees (INR) is the default and applies wherever a local currency is not offered. Once you subscribe, your subscription is locked to the currency of its first payment, and every renewal and refund uses that same currency. If you pay with a card issued outside the currency you are charged in, your bank may apply its own conversion rate and fees, which are between you and your bank. By subscribing, you authorise AYDEX Technologies to charge your selected payment method on a recurring basis until you cancel. Pricing and refunds: (a) All fees are exclusive of applicable taxes, including GST, which will be charged as required by Indian tax law; (b) A first payment on a new subscription may be refunded in full within 7 days. Beyond that window, subscription fees are non-refundable except where required under the Consumer Protection Act, 2019 or other applicable Indian law. Amounts already spent with third parties on your behalf — WhatsApp conversation charges billed by Meta, AI credits consumed, and knowledge-base content already processed — cannot be refunded. The full policy, including how to request a refund and how long it takes to arrive, is published at /refund and forms part of these Terms; (c) We reserve the right to change pricing with at least 30 days' prior notice via email; (d) Failure to pay on time may result in suspension of your account. Accounts suspended for non-payment for more than 60 days may be permanently terminated with data deletion after 90 days. Delivery: Zynqly is a digital service and nothing is shipped. A paid plan is active immediately on successful payment. This is set out at /shipping. To cancel your subscription, visit your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until then.
Your data is yours. We process it only to provide the Service. Our Privacy Policy (incorporated here) explains everything. We comply with the IT Act 2000 and DPDP Act 2023.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference and forms part of this agreement. In the event of a conflict between these Terms and the Privacy Policy on data-related matters, the Privacy Policy shall prevail. Key points: (a) You retain full ownership of your data, including lead data captured through your automations; (b) By using the Service, you grant AYDEX Technologies a limited, non-exclusive licence to process your data solely to provide and improve the Service; (c) We process personal data in compliance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices) Rules, 2011; (d) You are responsible for obtaining all necessary consents from your own customers/followers before capturing their personal data (emails, phone numbers) through Zynqly's lead capture features; (e) Upon account deletion, your data is handled as described in the Privacy Policy (§10). Our Grievance Officer for data-related concerns is Sunny — contact: support@zynqly.com / +91 80815 55129.
AYDEX Technologies owns Zynqly and everything we built. You own your content and lead data. Neither party may use the other's IP without written permission.
The Service, including its software, design, source code, features, branding, and all original content created by AYDEX Technologies, is the exclusive intellectual property of AYDEX Technologies and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable Indian intellectual property laws. (a) You may not copy, reproduce, distribute, reverse-engineer, or create derivative works from any part of the Service without prior written consent; (b) "Zynqly" and associated logos are trademarks of AYDEX Technologies and may not be used without written authorisation; (c) User-generated content — including your message templates, automation flows, and lead data — remains your intellectual property. You grant us a limited licence to host and process this content solely to provide the Service; (d) Any feedback or suggestions you provide may be used by AYDEX Technologies to improve the Service without any obligation to you.
We do our best, but the Service is provided as-is. We do not guarantee 100% uptime or uninterrupted access, especially given Instagram's API dependency.
The Service is provided on an "AS IS" and "AS AVAILABLE" basis to the fullest extent permitted under Indian law. AYDEX Technologies makes no representations or warranties of any kind, express or implied, including but not limited to: (a) Warranties of merchantability, fitness for a particular purpose, or non-infringement; (b) Guarantees that the Service will be uninterrupted, error-free, or free of security vulnerabilities; (c) Guarantees regarding the accuracy or reliability of any results obtained through the Service; (d) Warranties that the Service will remain compatible with any connected platform or its API — the policies and API access terms of Meta (Instagram, WhatsApp, Messenger) and Telegram are beyond our control and may change at any time. Nothing in this clause limits any statutory rights you may have under the Consumer Protection Act, 2019 or other applicable Indian consumer protection law.
Our total liability is capped at the fees you paid us in the 12 months before your claim. We are not liable for indirect losses, loss of profits, or Instagram account suspensions.
To the maximum extent permitted by applicable Indian law, AYDEX Technologies shall not be liable for: (a) Any indirect, incidental, special, consequential, or punitive damages; (b) Loss of profits, revenue, data, goodwill, or business opportunities; (c) Suspension or loss of any connected account, Facebook Page or WhatsApp number due to platform policy violations on your part; (d) Any interruption, delay, or failure of the Service caused by third-party services (including Meta's API, Razorpay, or cloud infrastructure providers). Our total aggregate liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the total fees paid by you to AYDEX Technologies in the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in this clause limits liability for fraud, wilful misconduct, or death/personal injury caused by our negligence — liabilities that cannot be excluded under Indian law.
As required by Indian law, we have a designated Grievance Officer. Lodge complaints by email or post — we respond within 48 hours and resolve within 30 days.
In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of our designated Grievance Officer are: Name: Sunny Designation: Proprietor & Grievance Officer, AYDEX Technologies Email: support@zynqly.com Phone: +91 80815 55129 Address: Barra, Kanpur, Uttar Pradesh — 208027, India You may lodge a complaint or grievance with the Grievance Officer at any time. We will: (a) Acknowledge your complaint within 48 hours of receipt; (b) Endeavour to resolve it within 30 days of receipt. If your grievance relates to personal data processing, you may also approach the Data Protection Board of India once it becomes operational under the DPDP Act, 2023.
We can suspend or terminate your account for violations with or without notice. You can close your account at any time from settings. Some clauses survive termination.
AYDEX Technologies reserves the right to suspend or terminate your account and access to the Service, with or without prior notice, if: (a) You breach any provision of these Terms; (b) We receive a valid order or direction from a competent Indian court or government authority; (c) Your account has been inactive for more than 12 consecutive months; (d) Continued provision of the Service to you poses a legal, security, or reputational risk. You may terminate your account at any time by deleting it from your account settings. Upon termination: (a) Your right to access the Service ceases immediately; (b) Your data will be handled as described in our Privacy Policy (§10); (c) Clauses that by their nature should survive termination shall remain in effect, including §9 (Intellectual Property), §10 (Warranties), §11 (Liability), §14 (Governing Law), and §15 (Dispute Resolution).
These Terms are governed by Indian law. Any disputes will be resolved in the courts of Kanpur, Uttar Pradesh.
These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of India. The courts located in Kanpur, Uttar Pradesh, India shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Service, subject to the arbitration clause in §15. Nothing in this clause prevents AYDEX Technologies from seeking urgent injunctive or other equitable relief in any court of competent jurisdiction.
We prefer to resolve disputes amicably. If that fails, disputes go to binding arbitration in Kanpur under the Arbitration and Conciliation Act, 1996.
We encourage you to contact us first at support@zynqly.com to resolve any dispute informally. Most concerns can be settled quickly this way. If a dispute cannot be resolved within 30 days of notification, it shall be finally settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The following shall apply: (a) The seat and venue of arbitration shall be Kanpur, Uttar Pradesh, India; (b) The arbitration shall be conducted in the English language by a sole arbitrator mutually agreed upon by the parties, or failing agreement, appointed in accordance with the Act; (c) The arbitral award shall be final and binding on both parties. This arbitration clause does not prevent either party from approaching a consumer forum under the Consumer Protection Act, 2019, where applicable.
We'll notify you by email at least 14 days before significant changes. Continued use after the effective date = acceptance.
AYDEX Technologies reserves the right to modify these Terms at any time to reflect changes in the Service, applicable Indian law, or our business practices. For material changes, we will notify you via email to your registered address and/or a prominent notice within the Service at least 14 days before the change takes effect. For minor changes (such as typographical corrections), we may update the Terms without prior notice. The "Last updated" date at the top of this page always reflects the most recent revision. Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance. If you do not agree to the revised Terms, you must stop using the Service and may close your account.
Questions about these Terms? Email support@zynqly.com or call +91 80815 55129. We respond within 2 business days.
For any questions, concerns, or notices regarding these Terms of Service, please contact: AYDEX Technologies (Zynqly) Proprietor: Sunny Barra, Kanpur, Uttar Pradesh — 208027, India Email: support@zynqly.com Phone: +91 80815 55129 We aim to respond to all enquiries within 2 business days. For formal grievances under Indian law, please refer to our Grievance Officer details in §12.