Reach
Sequences
A sequence sends a series of messages on a schedule — day one, day three, day seven — and stops the moment someone replies or buys. Automations answer; sequences follow up.
On this screen
In the order the tour shows them.
Messages that arrive over days
A sequence sends a series of messages on a schedule — day one, day three, day seven — and stops the moment someone replies or buys. Automations answer; sequences follow up.
Build one
Choose a channel, then add steps: each is a message and how long to wait before it. Start with two or three. A sequence that is too long teaches people to mute you before it gets to the point.
Running, paused, drafts
Filter by status to see which sequences are enrolling people right now. A paused sequence keeps everyone's place; a deleted one does not.
Ideas you'll meet
The same explanations the ⓘ marks give in the app.
- the 24-hour window
- Counts from the customer's last message to you — your own replies don't extend it. Outside it, only a template Meta has already approved will send. Read the guide →
- opt-in
- Permission specific enough that the person would recognise having given it. Sending without it lowers your number's quality rating, which cuts your sending limits. Read the guide →
- who can be messaged
- Telegram has no 24-hour window, but the person has to have started the chat with your bot first. There is no way to message somebody who never pressed Start. Read the guide →
Guides
The longer reads behind this screen.
Common questions
How is a lead created?
Automatically, the first time somebody messages you on any channel. There is no form. A person who writes on two channels is one contact with two channels, so the history stays in one place.
What is the difference between a broadcast and a sequence?
A broadcast sends one message to a list of people at the same moment. A sequence sends a series of messages to one person over days and stops when they reply or buy. Broadcasts announce; sequences follow up.
Can I broadcast on WhatsApp to people who have not messaged me?
Only with an approved template, and only to people who agreed to be messaged. Sending to a list without that consent lowers your number's quality rating, which cuts how many people you can reach.
What is a click-to-chat link for?
It opens a conversation with you already loaded — a pre-filled message on WhatsApp, the Start button on Telegram — so whoever taps it arrives in your inbox having already written. A reference on the link records where they came from.